We design and build our products with integrity, fine materials and compulsive attention to detail and we do all of this to provide you with many years satisfaction. Landau offers a warranty that our products will be free of defects in materials and workmanship for 10 years from the date of purchase.
Like any other product, our guarantee does not cover damage resulting from abuse or airline mishandling. If an airline damages your luggage, you should immediately file a claim with the airline directly.
Also, as can be expected, component parts, particularly moving parts and wheels, will show wear with use over time and may need to be repaired or replaced. Normal wear and tear is not covered by our guarantee.
In the unlikely event that a defect in the material or workmanship occurs, we will repair your luggage or replace it. If it cannot be repaired, simply write, e-mail or fax us, attention Customer Service, explaining the defect and including dated proof of purchase. Include your name, address and day time phone number. Do not send luggage directly to Landau Sacamoto. Upon receipt of your complete warranty repair information, we will send you a letter with a claim number. We will also refer you to the nearest local luggage repair location or, if necessary, inform you where and how to send the product for warranty evaluation. Please be ready to provide a copy of your purchase receipt and the claim number to the repair facility. Landau Sacamoto reserves the right to make the final judgment on all claims.
Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements, including, but not limited to, the cost of packaging, shipping and applicable taxes.