Return Policy
We want you to be completely happy with your purchase. If something isn't right, we're here to make it easy.
To qualify for a return or exchange, your item must meet all of the following conditions:
Important: Items returned without a valid Return Authorization will not be eligible for a refund or exchange. Please do not ship items back to us without first obtaining authorization through the portal.
If you received a damaged, defective, or incorrect item, you must report it within 48 hours of delivery by submitting a request through our returns portal at canadaluggagedepot.aftership.com. We may ask you to provide photos of the item and its packaging.
In these cases, a prepaid shipping label will be provided so you can send the item back to us at no cost. For further inquiries regarding your claim, email us at returns@canadaluggagedepot.ca.
Please keep all original packaging until your issue is resolved, as it may be required for the claim or return assessment. Requests submitted after 48 hours may not be eligible for an exchange.
If your tracking information shows your order as delivered but you have not received it, you must notify us within 48Â hours of the marked delivery date by contacting us at returns@canadaluggagedepot.ca.
Claims reported after 48 hours cannot be submitted to the carrier. Unfortunately, we will be unable to investigate, replace, or refund orders reported outside of this window.
Once your return is received and inspected, refunds are issued to your original payment method. Please allow 5–10 business days for processing after we receive your item. Your financial institution may require additional time to post the refund to your account.
Payment method no longer valid? You must notify us in advance at returns@canadaluggagedepot.ca before your return is processed. Failure to do so may result in losing your refund. If notified ahead of time, we will issue your refund as store credit instead.
Shipping costs: You are responsible for the cost of return shipping on standard returns. Original shipping charges are non-refundable. We are not responsible for lost return shipments — please use a trackable service and retain your receipt.
Promotional prices cannot be applied towards purchases made outside of promotion dates. We do not offer rain checks on sale or promotional items.
If your order is returned to us by the carrier because it was not picked up, refused, or went unclaimed within the carrier's required timeframe, it will be treated as a return under this policy. A refund will be issued for the merchandise only, minus a $25 shipping and handling fee. Original shipping charges are non-refundable.
Monogrammed items: Returns or exchanges on monogrammed items are subject to a $25 + tax fee.
Condition of returned items: Items that do not meet our return conditions may be refused or subject to additional fees.
Free gifts: If your order included a free gift associated with an item you are returning, the free gift must be included in your return. Failure to include it will result in its value being deducted from your refund.
Warranties: Canada Luggage Depot is not responsible for any shipping costs associated with warranty repairs or replacements. Please contact the manufacturer directly for warranty coverage.
All approved returns must be shipped to the address below. Do not ship without a Return Authorization obtained through our portal.
Canada Luggage Depot
3565 Rue Ashby
Ville St-Laurent, QC H4R 2K3
Canada
Note on product dimensions: Dimensions listed on product pages are provided by the manufacturer and may or may not include wheels, handles, pockets, or extensions (unless otherwise specified). For clarification before purchasing, please email us at returns@canadaluggagedepot.ca. Canada Luggage Depot is not responsible for return costs if no clarification was requested prior to purchase.
To initiate a return or exchange, please use our returns portal. For any other questions, our customer service team is available Monday to Friday, 9 a.m. – 5 p.m. EST (excluding statutory holidays).
