Shipping Policy

FREE SHIPPING ON ORDERS OF $49 OR MORE!

FREE SHIPPING OFFER IS ONLY AVAILABLE IN CANADA AT THE EXCEPTION OF YUKON, NORTHWEST TERRITORIES, NUNAVUT AND NEWFOUNDLAND-LABRADOR. Offer is valid for ground service only and on orders of $49 or more before shipping and taxes. 

WHEN WILL YOU RECEIVE YOUR ORDER?

The following delivery times are average times in which you should receive your order, on most occasions you will receive your order earlier than the times specified. 

Order processing times:

Most of our orders leave the same day if received by 3 p.m. EST time Monday - Friday. In certain cases, order processing times can take up to 4 business days. If you need your order by a certain date give our friendly Customer Service Line a call at 1-888-908-6585 or email us at info@canadaluggagedepot.ca and we will confirm a delivery date.

Estimated transit time after your order is shipped (Ground Shipping) :

  • Alberta: 3 to 4 business days
  • British Columbia: 4 to 5 business days
  • Manitoba: 2 to 3 business days
  • New Brunswick: 1 to 2 business days
  • Newfoundland-Labrador: 3 to 7 business days
  • Northwest Territories: 7 to 10 business days
  • Nova Scotia: 1 to 2 business days
  • Nunavut: 10 to 14 business days
  • Ontario: 1 to 2 business days
  • Prince Edward Island: 2 to 3 business days
  • Quebec: 1 to 2 business days
  • Saskatchewan: 2 to 3 business days
  • Yukon: 7 to 10 business days

 

CARRIERS
We use the following carriers to deliver our orders:
Canada Post
FedEx
Purolator
UPS

Shipping is available only to addresses in Canada and the United States (except the states of Puerto Rico, Alaska and Hawaii). PLEASE NOTE THAT WE DO NOT SHIP TO P.O. BOXES.
All shipping and processing timeframes and/or shipping methods/providers listed on CanadaLuggageDepot.ca are to be considered estimates and are not guaranteed. 

ORDER TRACKING
We will update your order with a tracking number as soon as it becomes available.

SHIPPING RATES
We are proud to offer you free shipping over 49$ (before taxes) to most locations in Canada.  If you do not qualify for free shipping, the rate charged for the shipping of your order is based on the weight and size of the products, and your location. Before the final checkout page you will be shown what the cost of shipping will be (if applicable).

BACK ORDERS
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

SHIPPING TIMES
When you place an order with CanadaLuggageDepot.ca, we do everything we can to pack, ship, and have your order delivered to you as quickly as possible.  Please note that our cutoff shipping time is 3 PM EST.  All shipping timeframes and/or shipping methods/providers listed on CanadaLuggageDepot.ca are to be considered estimates and are not guaranteed. 

Canada Luggage Depot does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. Canada Luggage Depot also reserves the right to choose a different shipping carrier than the one selected by the customer at checkout in order to ensure the best possible service. For orders with deadlines please order well in advance and mention your deadline in an email you send us at info@canadaluggagedepot.ca. If you would like to ship with a specific carrier, please send us an email along with your order number and request and we will do our best to accommodate your request. Canada Luggage Depot is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers.

DAMAGED / UNDELIVERED PRODUCTS
If the product arrives damaged, please contact us within 24 hours of receipt at info@canadaluggagedepot.ca. We may ask you to provide us with pictures or return the item within 48 hours of receipt. We will then issue a refund or replace the damaged product. Please keep the item(s) and its packaging in case they’re required for the claim assessment. 
Thank you for shopping at Canada Luggage Depot!