Privacy Policy

Here at Canada Luggage Depot, we share your concerns regarding the privacy and safeguarding of your personal information. This Privacy Policy outlines the actions we've taken and our procedures in place to protect your Personal Information (as defined below).

This Privacy Policy pertains to Canada Luggage Depot (collectively referred to as "Canada Luggage Depot" or "our," "we," or "us"). The contents of this Privacy Policy are designed to be comprehended and adhered to in alignment with all pertinent privacy laws, statutes, and regulations within the regions where Canada Luggage Depot operates.

If you haven't already, we encourage you to acquaint yourself with this Privacy Policy before utilizing the Canada Luggage Depot website. The intention of this Privacy Policy is to educate our visitors, guests, job applicants, customers, and other individuals we interact with ("you" and "your") about how we amass, use, share, and safeguard Personal Information. This Privacy Policy applies to the compilation, utilization, sharing, and protection of your Personal Information by Canada Luggage Depot.  

Defining Personal Information

Personal Information encompasses details about an identifiable person, including but not confined to data like your name, address, birth date, and personal contact specifics, as well as other details described below. It may also encompass other forms of technical data such as IP addresses, geolocation, device ID, or browsing history tied to our Website, yet solely when such data can single you out as an individual. Information that's aggregated and can't be linked to an identifiable person isn't regarded as Personal Information.

Canada Luggage Depot has the potential to amass the ensuing Personal Information that you directly offer to us:

  • Contact Details that you might extend through telephone, email, SMS, social media, or any other electronic avenue of communication (such as name, home address, home or mobile phone number, or email address);
  • Survey Responses that you contribute (for instance, when providing your name or other contact specifics to participate in a survey);
  • Preferences and other Personal Information disclosed by you via our Website;
  • Job Applications you furnish when applying for employment prospects, either by sending us your resume or submitting a job application. All Personal Information and applicant details provided by you during the application process should be truthful, comprehensive, and accurate to the best of your knowledge. Any distortion of facts or omission may result in job denial or, if already hired, potential termination, regardless of when the erroneous information or omissions are brought to light. Kindly abstain from including sensitive data in your application, like distinct identifiers (such as social insurance numbers) or financial insights.

What Personal Information We Collect

  • The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the
  • term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following
  • sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

  • Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, email.

- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

- Account information including your username, password, security questions.

- Shopping information including the items you view, put in your cart or add to your wishlist.

- Customer support information including the information you choose to include in communications with us, for example, when sending a

message through the Services.

  • Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this
  • information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account,

including device information, browser information, information about your network connection, your IP address and other information

regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on

our behalf, such as:

- Companies who support our Site and Services, such as Shopify.

- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process

your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work

with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

Automatically Collected Personal Information

In select instances, we have the potential to automatically accumulate information, which may not inherently pinpoint you as an individual.

  • Technical Data. Internet browsing's inherent nature passively and autonomously gathers and discloses specific details about an individual's internet usage. This data might be linked with an individual's Internet Protocol ("IP") address. This distinctive internet "identifier" is assigned to all internet users by their Internet Service Provider ("ISP"). Our server logs document statistical insights, encompassing visitors' IP addresses, operating system types, visit timeframes and durations, requested webpages, along with categorizing visitors based on identifiers like domains and browser types.
  • Our Website employs both "sessional" and "persistent" cookies or similar technologies. Web servers provide small text files to your computer to monitor browser configurations while navigating the site. Persistent cookies reside on your hard drive, whereas sessional cookies are stored in temporary (cache) memory and are eradicated upon browser closure or system shutdown. We utilize these cookies or akin technologies to store preferences, record session particulars such as language preferences, note user-specific data on accessed pages, cultivate insights into preferences and interests, alert you to potentially engaging areas upon your return, record past activities to enhance future service, regulate banner ad rotation to prevent repetitive displays, and tailor content grounded on browser type or other particulars you provide. For every visit to our Website, our server might leverage cookies or similar technologies to recognize you if you've expressed a preference for automatic login. Adjusting your browser settings can disable cookies; consult your browser's help section for guidance on disabling. Be aware that disabling cookies might limit some features of our Website's functionality.

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

  • Interest-Based Advertising. Our Website additionally employs cookies and similar tools for personalized interest-based advertising intents. These tools and cookies could be installed either by us or our advertising affiliates. As you employ our Website, we amass details concerning your device, including (where applicable) your Internet, telecom, or mobile carrier, service provider, IP address, device ID, visit date and time, accessed webpage sections, and the URLs that directed you to our site. Opting out of third-party interest-based advertising may not halt these technologies from gathering data for alternative functions, like analytics. Consequently, you could still encounter internet-wide ads, albeit devoid of targeting according to your data, possibly rendering them less pertinent to your preferences. Interest-based advertising opt-outs function by preserving cookies in your browser, conveying your opt-out choice to diverse ad associates. Given that cookies are predominantly tied to specific browsers, your choice only impacts the browser where you've opted out. To avoid interest-based advertising, you must execute opt-outs within every browser that you prefer not to have interest-based advertising (this might encompass various devices if you employ more than one).

Utilization of Your Personal Information

We amass and employ Personal Information as authorized or necessitated by law, with your consent, or for the ensuing purposes, where relevant:

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communication with You. Contingent upon your right to retract consent and unsubscribe, we may use your Personal Information to engage in communication with you or on behalf of our advertising associates via various avenues, including email, SMS messages, telephone calls, social media, and other platforms. This encompasses advertising and promotional communications regarding products or services that might intrigue you. Individuals providing their phone numbers will solely receive communications from us related to products or services they have sought.
  • Operational Enhancement and Website Personalization. Information you provide us on the Website serves to comprehend guest identities and preferences, enhancing Website content, tailoring content or layout individually for each visitor based on provided data, dispatching periodic newsletters and marketing communications as requested, and processing product and service orders.
  • Deeper Understanding of Our Guests. Information you furnish aids in crafting aggregate, anonymous reports, lists, or other data generated from our analysis of your details, including Personal Information, device ID, data gathered through Website usage, and information from our business partners and third parties ("Reports"). Occasionally, we may share Reports with specific third-party associates or other third parties.
  • Job Applicants. Your Personal Information and applicant specifics might influence hiring decisions and compliance with applicable regulations. If hired, pertinent portions of your Personal Information will be employed to establish and uphold your employment records. By providing applicant data, you consent to our reaching out to employers, organizations, schools, and professional associations you've indicated to verify data accuracy.
  • Additional Uses: We might also employ Personal Information, where necessary, for:
    • establishing, sustaining, or fulfilling relationships with business partners, third-party vendors of products and/or services, as well as corporate and business clients;
    • discerning and evaluating customer interests, desires, and evolving needs to ameliorate our existing products and services and devise novel ones;
    • assessing job applications or resumes directed to us, as further detailed in the Job Application section of this Privacy Policy;
    • engaging in business operations, administration, and general management, to adhere to legal, regulatory, security, audit, financial, and processing requisites, or as otherwise sanctioned or mandated by law.

Sharing of Gathered Personal Information

Personal Information amassed by Canada Luggage Depot is not divulged to external parties, except in compliance with sanctioned or mandated legal measures, with your explicit consent, or as outlined here:

  • In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

- With business and marketing partners, including Shopify, to provide services and advertise to you. For example, we may use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.

- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

  • Canada Luggage Depot might also distribute Personal Information as mandated to satisfy legal, audit, regulatory, insurance, security, or analogous requisites. For example, Canada Luggage Depot could be impelled to unveil Personal Information in response to a law, regulation, court order, subpoena, valid request, search warrant, government scrutiny, or other legitimately valid solicitation or inquiry. We might also disseminate information to our accountants, auditors, agents, and legal representatives concerning the reinforcement or safeguarding of our legal rights. We retain the prerogative to notify law enforcement agencies of activities that we, in good faith, genuinely believe to be illicit or to law enforcement in emergency situations or where necessitated or sanctioned by law.

Safeguarding Access and Consent

All individuals affiliated with Canada Luggage Depot, such as employees, agents, contractors, service providers, partners, and representatives, who have access to your Personal Information are obligated to uphold information protection in alignment with this and any additional policies and procedures currently in effect.

Your Consent

Your consent for the gathering, utilization, and sharing of Personal Information can be conveyed in diverse manners. Consent may be explicit (e.g., verbally, electronically, or through a form you may endorse outlining the proposed purposes and sharing of Personal Information) or implicit (e.g., when you provide data required for a service you've requested, or in certain circumstances when notice has been provided regarding our intentions regarding your Personal Information and you haven't withdrawn your consent for an explicit purpose, like using an "opt-out" alternative, as per applicable laws). Consent may also be granted by your authorized representative (such as a legal guardian, power of attorney holder, or mandatory). By furnishing us with Personal Information, it will be presumed that you comprehend this Privacy Policy and that you consent to our collection, usage, and sharing of such Personal Information for the stated or outlined objectives in this Privacy Policy, if relevant, or as otherwise stipulated at the time of collection.

Right to Withdraw Consent and Unsubscribe

You retain the prerogative to withdraw your consent for our collection, usage, and sharing of Personal Information at any time, accounting for contractual and legal limitations and reasonable advance notice. It's worth noting that if you retract your consent for particular uses of your Personal Information, we may no longer be able to provide specific products or services. Opting out of commercial emails and SMS messages from us is voluntary, and you can unsubscribe at any time by reaching out to us as specified in the "How to Contact Us" segment of this Privacy Policy.

Information Security

We strive to shield your Personal Information through suitable and proportional physical, electronic, or procedural security measures, tailored to the sensitivity of the information under our care or jurisdiction. These measures include safeguards against loss, theft, unauthorized access, sharing, duplication, utilization, or alteration of Personal Information. Canada Luggage Depot, along with its personnel, agents, contractors, legal or accounting service providers, partners, representatives, and mandataries requiring access to your Personal Information for job-related obligations, will possess access to your Personal Information. You transmit or furnish all Personal Information solely at your own risk.

Transfer of Personal Information outside your Province and Country of Residence

Certain scenarios might lead to the transfer of your Personal Information to jurisdictions outside your country of residence. As a consequence, you understand that your Personal Information will be subject to regulations in jurisdictions differing from your country of residence, and it might be accessible without notice to you by foreign government authorities under legal mandates and statutes applicable in those jurisdictions. Irrespective of the entity or individual processing your information and the location of processing, we will take measures to safeguard your Personal Information in compliance with relevant data protection regulations and this Privacy Policy.

Privacy Policies of Third Parties and External Links

The Website might include links to numerous third-party websites not owned or controlled by Canada Luggage Depot. This Privacy Policy does not extend to such websites or the handling of data by those websites. Should you decide to visit external websites or webpages outside the Website, you do so entirely at your own discretion and risk. External links to third-party websites or webpages accessed through our Website, as well as the content presented on those third-party websites or webpages, are neither endorsed, verified, nor monitored by Canada Luggage Depot. These links are provided merely for your convenience and that of other Website visitors, without implying our endorsement or suggestion of those websites or webpages. We disclaim any liability, obligation, or responsibility whatsoever for the content or usage of such third-party websites or webpages. We recommend acquainting yourself with the privacy policies provided by all third parties prior to sharing information with them or availing any offer or promotion.

Policy Amendments

This Privacy Policy may be revised periodically at the discretion of Canada Luggage Depot, when deemed necessary or appropriate. Any changes to this privacy policy will be published on our Website, and in cases of significant changes, we will offer a more prominent notification. You will retain the ability to opt out of new non-essential uses or disclosures. If you have concerns about the utilization of your Personal Information, we advise you to bookmark this site and review our Privacy Policy periodically or contact us as described below to acquire a current copy of our Privacy Policy.

Access and Rectification

Canada Luggage Depot values your right to access and rectify your Personal Information. Furthermore, Canada Luggage Depot adheres to all regulations regarding access and rectification. If you need to update your Personal Information, please contact us using the contact details provided in the "How to Contact Us" section below. Clearly specify the Personal Information you wish to review or modify. We will respond to your request as promptly as possible.

How to Contact Us

Should you desire to opt out of any utilization of your Personal Information as described in this Privacy Policy, or if you possess inquiries regarding this Privacy Policy or our protocols regarding Personal Information, or if you wish to access or rectify your Personal Information, kindly inform us via:

  • Email:
  • Telephone: +1 888-908-6585
  • Mail: 3565 Rue Ashby, Saint-Laurent, QC H4R 2K3 Attn: Chief Privacy Officer

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