warranty against defects in materials and workmanship.
In the unlikely event that a problem occurs with your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it, if repair is not possible) at our expense. Simply contact customer Service at 1-866-325-0660 to locate the nearest repair facility. Then send your luggage, freight prepaid, to the repair facility along with a copy of your proof of purchase.
The Travelpro warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier.
In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil. certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty.
Note: Please examine your luggage carefully for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled.
DAMAGE caused BY THE Airline IS THE Airline’s Responsibility. compensation Must BE claimed FROM THE Airline AT THE TIME DAMAGE Occurs.
By not following this procedure, you risk that the damage will not be covered under airline policy or Travelpro’s warranty.
Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements, including, but not limited to, the cost of packaging, shipping and applicable taxes.