The North Face® products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.
For warranty evaluation, your product must be returned directly to The North Face® Warranty Department:
The North Face Canada 3260 Rue Guenette Saint-Laurent, Québec H4S 2G5
All shipping to Warranty must be pre-paid and insured. The North Face® cannot be liable for lost in-bound packages. All items must be laundered prior to be sent in for repair. If items are not, they will be returned to the owner for cleaning.
This warranty policy supersedes all previous warranty policies.
For more information click here.
Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements, including, but not limited to, the cost of packaging, shipping and applicable taxes.