At Eastpak®, we rigorously test all our products to ensure that they meet stringent standards. Therefore, if a problem occurs with an Eastpak® product (the "Product") and the problem is caused by manufacturing defects in material or workmanship, we will, in our discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated here. This warranty applies only to the person who has purchased the Product or to the person who has received the Product as a gift.
Only manufacturing and/or component defects are covered during the legal warranty term. This includes faulty zippers and buckles, fabric discoloration and coating peeling off.
Covered under the 30-year warranty:
Only manufacturing defects are covered by the 30-year warranty. This includes open seams or fabric that has been cut too short.
The warranty policy does not cover damage caused by misuse (such as carrying heavy or unusual items), neglect, exposure to extreme temperatures or substances, water, and wear and tear.
How long is my item covered by the warranty?
The warranty period of your item can be found on the internal care label. If no warranty period is visible on the label, the legal warranty term will be applied.
For more information on JanSport's Warranty, call 1(800)426-9227 in the US or 1(800)501-3054 ext 2567 in Canada.
Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements, including, but not limited to, the cost of packaging, shipping and applicable taxes.
