Attn: Eastpak Warranty Services
3260 rue Guenette
Quebec H4S 2G5
Please include your name, address, email and phone number (including area code) with the item along with a description of the problem. Please fill out the warranty return form (Click Here for the Warranty Return Form) and include a copy when you ship the product to be repaired. Products repaired or replaced under warranty will be returned free of charge. This warranty gives you specific legal rights; you may have other rights, which vary from state to state. For more information on JanSport's Warranty, call 1(800)426-9227 in the US or 1(800)501-3054 ext 2567 in Canada.
Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements, including, but not limited to, the cost of packaging, shipping and applicable taxes.