We love hearing from our customers! Thank you so very much for your kind words and feedback, they mean so much to us! We are so happy to be able to serve clients like you with the best prices and products we can get our hands on. We are proud to be a 100% Canadian owned company and it means so much to us when our fellow Canadians support us and our efforts.
Below are the items I ordered for the first time through your company. I just wanted to say thanks. They were just delievered and the luggage is perfect and just what I was looking for. But the two best parts are that I got to deal with a Canadian company and received an excellent price, the LOWEST of any of the sites I checked out. One or two even had them listed at the original $600 price tag. Your price for the set was $284!!! Awesome for me.
I was standing at Pearson airport in Toronto last week watching black bag after black bag come down onto the carosuel and right there I made the decision to 1) find something a different clolour that I would pick out right away and 2) something that can handle being bounced around. The below luggage fits that description to a "T".
So I say thanks for the amount of selection you offer, the exceptional price and for being a Canadian company. The only bad part might be that I never need luggage again!!!! However, rest assured I will be letting as many of my travel friends know about your site and my satisfaction with your company.
Thank you for the excellent service! Extremely pleased with Canada luggage. I would definitely be back in the event I need to purchase luggage. I will also strongly recommend my friends and colleagues to visit your site. Keep up the excellent service and CSAT.
- Jeff N.
I just wanted to let you know how pleased i am with the luggage i purchased
online from your store. I ordered the 3 piece Bovaine luggage set on Sunday Jan 21 2018, and received it this morning. I am truly impressed with the fast
delivery and i Love the lime green colour i chose. So thank you very much for
your prompt service and beautiful luggage. I will definitely recommend this site
to all my family and friends.
- Cynthia M.
Thank you very much! I have purchased luggage from your company before and I have always been pleased with your excellent customer support.
Feel to send me a survey at any time.
- Derrick E.
Just wanted to say thank you for your commendable client support. Your company is very reliable and your products are exactly the way you advertised.
PS As promised, I received the gift the very next day.
Congratulations on your excellent client service.
I have just received the second piece of luggage ordered at Canada Luggage Depot.
I recently purchased from this store two large soft side suitcases of a well known brand. Both suitcases are exactly as described on the website and of good quality. One of the pieces I had ordered was no longer available and the company reimbursed me promptly. I dealt with their agent, Allen, and I must compliment him on the helpful, courteous manner in which he handled my questions.
A reliable company with hard to beat prices. Highly recommended.
- C.L. Kearney
This is the first time I have purchased any items from Canada Luggage and I was very impressed with the quality of the product, the price compared to other outlets and the service I received. When I put my order through, I received a confirmation of the order and a tracking number within a very short time.
I will recommend your outlet for online shopping to anyone who is travelling or contemplating needing good quality products and dependable delivery service.
- Larry M.
I just wanted to let you know how extremely impressed I am with your Company and your Service Dept. I recently ordered a 3 piece luggage set, only to find out that I received the the wrong colored set. I was a little upset, because I was leaving on holidays and that is the reason why I ordered that set from you. Much to my surprise and delight, you overnight a new set to me, the one that I ordered, and... you let me keep the other set as a gift for my inconvenience. I am truly impressed with your company and how this was all handled and dealt with in such a timely fashion. I will most definitely recommend your Company to everyone and anyone whom is looking to purchase luggage.
Sincerely Thankful and Grateful
- David M. :)
Just want to thank you very much for all your help and getting my luggage set to me so quick . Great service and my daughter loved the suitcase set . Perfect 😀🎄I highly recommend thisawesome CANADIAN COMPANY 😁
- Deb A.
Customer service has been great, ladies on the phone were very helpful.
- Dennis K.
Hi, thank you for excellent service. Price was the best, exactly what I wanted, and delivered incredibly fast...... for free! Perfect.
- Yvonne C.
I would like to express my gratitude to fast and precise customer service at Live Chat today at 8:50pm . I have chat with your representative James. He was fast, correct answers, he went above and beyond. This was my first order and I hope luggages and backpack I ordered are going to be perfect as was your customer service representative James.
- Peter S.
To whom it may concern:
I wanted to say I spent probably a couple hours live chatting with 'Andrew' today. Wednesday, November 23, 2016. I started asked dozens of questions about the Travelpro carry on bags. He gave me a ton of very helpful information, was very polite and went to extreme trouble to find or get the answers to my questions. I then stopped that chat and came back on live chat later in the day and got him again. I was shocked. I felt rather bad I had to trouble him again. He was more than willing to go out of his way and make suggestions. I have health issues and needed a specific carry on bag and that met the Air Canada size requirements. I also didn't want heavy bag to start with. He made a new suggestion and that turned out to fit everything I needed absolutely perfectly. I have ordered the product and am excited to get it. The MOST IMPORTANT part is that this spinner bag does not 'wander' it glides beside you when you walk, you don't have it trying to go in different directions. I told him I have Multiple Sclerosis and balance issues myself and that was EXTREMELY IMPORTANT. He assured me it would not. He even said he put it through the machine to check the size requirements and that he had the bag beside him and walked with it to assure me that it did NOT wander. So I'm scared to death that it might, but I am hoping after all this effort this turns out fantastic.
Just thought it nice and he should be acknowledged for his endless help with me today. He could not have done a more thorough job.
Please see that this gets into the right hands so his great job is recognized.
- Jill W.
Hello: We have ordered from your store for the first time and have received the luggage promptly. the luggage is as shown. We are impressed with the service and will not hesitate to order again from your store.
- Colette V.
I purchased 3piece Heyes luggage this week. Your services were quick and efficient. I received the luggage in two days. Will definitely use again.
- Cheryl E.
This is the second time I have made a purchase from your site and needed customer service assistance. Your CSA is outstanding. Always courteous, helpful and they always have a solution.
Way to go!!! And thank you.
THANK YOU, THANK YOU, THANK YOU!! Just received the luggage - can't believe how brilliant it is. Your service is spectacular. I would very much like to post a glowing review to sing your praises - is there (are there) place(s) you would like me to post specifically? Not only was your product everything that you advertised but your customer service is also beyond compare (especially given it all happened through e-mail.) Let me know.
- Mrs. Krekeler
Dear Canada Luggage Depot,
Thank you for the fast delivery and really nice bags.
Your sales and service is great. The status of the order and the tracking info was easily accessible.
- Peter P.
It was my second order this year.
My order arrived within 36 hrs and was shipped for free.
Awesome product, best price found on line, fast, free shipping.
I HIGHLY RECOMMEND your services.
- D. Baldwin
I could not be any more pleased with the awesome friendly service I received with my recent order. Thank you for the above normal service!!
- Sherri S.
Dear Customer Service:
I am a first time user of your online luggage site. I found it easy to manoeuvre and the Paypal method of payment was great. Although on the briefcase with wheels page, you definitely need an inside shot of the products and multi angle (front, back and side) and the weight of the product is very important.
I’m glad I found you I had already tried Amazon, Costco, eBay and Walmart.
Service was impeccable - two cases arrived from Quebec in less than 24 hours from the time we ordered.
I'm very impressed with your service and prices. I would definitely recommend your company.
Thanks for the great service.
- Nikki B.
Excellent e-mails - from the confirmation of order to the shipping details.
We got a great deal and all in all we are extremely satisfied with our experience - so glad we found your website online. We will definitely be using you again as we have grandchildren that need luggage eventually - and we will certainly tell our family and friends about your excellent service!
- R & G Bolton
You can see more Canada Luggage Depot reviews on Google.