Return Policies

***Hassle-free holiday returns until January 8, 2017 are now available on all purchases made from November 4, 2016 to December 24, 2016.***

We want you to be satisfied with your purchase, that is why we offer our customers a 30 day refund policy. If you are not satisfied with your purchase, feel free to send it back to us (valid only for shipments made in Canada, US orders are not eligible for refunds or exchanges).

Details

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must also obtain a RETURN AUTHORIZATION NUMBER from us by e-mailing us your refund or exchange request at returns@canadaluggagedepot.ca. Please note that items returned with no return authorization number will not be eligible for a refund or exchange.
 
To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If the item was purchased during a free shipping promotion, the cost of the initial shipment (lowest ground service cost) will be deducted from the refund. If your item was never picked up and returned to us, it will be treated in the same way as a standard return.    
 
Please do not send your purchase back to the manufacturer. 
 
Refunds will be processed if the item is out of stock or not available to ship within three business days.  If the item you received is not what you purchased, we will refund you once the item has been shipped back to us in it's original condition.  We will provide you with an authorization number to ship the item back to us at our cost.
We ask you not to ship us back any item without having received an authorization number.  Once the item has been received and inspected, we will process a full refund within 5 business days.
 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
info@canadaluggagedepot.ca.
 
Exchanges (if applicable)
We only replace items if they are defective or damaged. Once you receive your item, you have 48 hours to inspect and notify us of any defects. If you need to exchange it for the same item, send us an email at returns@canadaluggagedepot.ca and we will send you your return authorization number along with the instructions to follow.
 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you or a coupon code will be sent to you by e-mail.
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 
  
Shipping
To return your product, you should mail your product to: 3591 Rue Ashby Ville, St-Laurent, QC H4R 2K3
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
Customers returning an item are required to use a trackable shipping service or purchase shipping insurance in order to ensure we receive your returned item. We don’t guarantee that we will receive your returned item.

 

Warranties

Canada Luggage Depot is not responsible for any shipping costs associated with warranty repairs or replacements. Customers have to contact the manufacturers directly for warranty coverage.