Equipment (Packs, Bags, & Luggage):
Guaranteed for Life
Hours of operation: 7-3:30 PM PST Monday-Friday
Please include your name, address, email and phone number (including area code) with the item along with a description of the problem. Please fill out this form and include a copy when you ship the product to be repaired. State law requires that items be clean before being returned for repair or replacement.
Products repaired or replaced under warranty will be returned free of charge.
For more information on JanSport's Warranty review our Frequently Asked Questions or call 1 (800) 426-9227 in the US or 1 (800) 501-3056 in Canada.
There is no warranty for JanSport Collegiate Apparel.
Plastic Digital Accessories Limited Warranty
Plastic Digital Accessories have a limited one year warranty in which we will repair or refund covered products.
All warranties do not apply to any non-JanSport products like a device, even if packaged or sold with the JanSport product, or property carried in or on a JanSport Product. JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property.
Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements, including, but not limited to, the cost of packaging, shipping and applicable taxes.