Within Canada On All Orders Over $49*
30 Days After Purchase
FREE SHIPPING ON ORDERS OF $49 OR MORE!
FREE SHIPPING OFFER IS ONLY AVAILABLE IN CANADA AT THE EXCEPTION OF YUKON, NORTHWEST TERRITORIES, NUNAVUT AND NEWFOUNDLAND-LABRADOR. Offer is valid for ground service only and on orders of $49 or more before shipping and taxes.
WHEN WILL YOU RECEIVE YOUR ORDER?
The following delivery times are average times in which you should receive your order, on most occasions you will receive your order earlier than the times specified.
Order processing times:
Most of our orders leave the same day if received by 3 p.m. EST time Monday - Friday. In certain cases, order processing times can take up to 4 business days. If you need your order by a certain date give our friendly Customer Service Line a call at 1-888-908-6585 or email us at firstname.lastname@example.org and we will confirm a delivery date.
Estimated transit time after your order is shipped (Ground Shipping) :
Alberta: 3 to 4 business days
British Columbia: 4 to 5 business days
Manitoba: 2 to 3 business days
New Brunswick: 1 to 2 business days
Newfoundland-Labrador: 3 to 7 business days
Northwest Territories: 7 to 10 business days
Nova Scotia: 1 to 2 business days
Nunavut: 10 to 14 business days
Ontario: 1 to 2 business days
Prince Edward Island: 2 to 3 business days
Quebec: 1 to 2 business days
Saskatchewan: 2 to 3 business days
Yukon: 7 to 10 business days
CARRIERS We use the following carriers to deliver our orders: Canada Post FedEx Purolator UPS
Shipping is available only to addresses in Canada and the United States (except the states of Puerto Rico, Alaska and Hawaii). PLEASE NOTE THAT WE DO NOT SHIP TO P.O. BOXES.
All shipping and processing timeframes and/or shipping methods/providers listed on CanadaLuggageDepot.ca are to be considered estimates and are not guaranteed. Please note that during the holiday season, due to heavy volumes, shipping timelines may be delayed on the part of couriers who experience a larger than normal volume of parcels. Canada Luggage Depot is in no way responsible for delays on the part of the courier and cannot be held accountable for their delays.
ORDER TRACKING We will update your order with a tracking number as soon as it becomes available.
We are proud to offer you free shipping over 49$ (before taxes) to most locations in Canada. If you do not qualify for free shipping, the rate charged for the shipping of your order is based on the weight and size of the products, and your location. Before the final checkout page you will be shown what the cost of shipping will be (if applicable).
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
When you place an order with CanadaLuggageDepot.ca, we do everything we can to pack, ship, and have your order delivered to you as quickly as possible. Please note that our cutoff shipping time is 3 PM EST. All shipping timeframes and/or shipping methods/providers listed on CanadaLuggageDepot.ca are to be considered estimates and are not guaranteed.
Canada Luggage Depot does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. Canada Luggage Depot also reserves the right to choose a different shipping carrier than the one selected by the customer at checkout in order to ensure the best possible service. For orders with deadlines please order well in advance and mention your deadline in an email you send us at email@example.com. If you would like to ship with a specific carrier, please send us an email along with your order number and request and we will do our best to accommodate your request. Canada Luggage Depot is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers.
DAMAGED / UNDELIVERED PRODUCTS
If the product arrives damaged, please contact us within 24 hours of receipt at firstname.lastname@example.org. We may ask you to provide us with pictures or return the item within 48 hours of receipt. We will then issue a refund or replace the damaged product. Please keep the item(s) and its packaging in case they’re required for the claim assessment.
Thank you for shopping at Canada Luggage Depot!
Canada Luggage Depot Price Beat Policy
The Canada Luggage Depot Price Beat Policy ensures that you get the best price on all of our products. Before you make your purchase, show us a lower advertised price on an identical item from an authorized online Canadian retailer and we will beat it by 10% of the difference. Just tell us which competitor is offering the lower price; we will then verify the price and that the item is in stock and available for immediate sale and delivery.
Terms and Conditions
The product must be located in Canada and of the same brand, colour and model. The product must be sold by an authorized online dealer located in Canada. The product must be new, sealed and subject to a manufacturer’s warranty applicable in Canada. Competitors’ prices must be in Canadian dollars and will be adjusted for any taxes, fees or other charges such as shipping and environmental handling fees. Our major competitors are determined solely by us and are based on a number of factors which can change from time to time.
The Canada Luggage Depot Price Match Policy does not apply to advertising errors, products that are out of stock or not available for online sale, clearances, boxing week specials, liquidations, restricted offers, rebates, coupons, premiums, free or bonus offers, limited or minimum quantity or limited time offers, close-outs, and financing offers. The Canada Luggage Depot Price Beat Policy cannot be combined with any other offers.
Price adjustments and rain checks
Promotional prices cannot be applied towards purchases made outside promotion dates.
We reserve the right to cancel or change the terms of this promise at any time.
Do you have any questions or comments? Would like to find out more about a product? The best way to reach us is by email. Please send us your inquiries at email@example.com and one of our representatives will be glad to answer your question within 24 hours.
To reach our customer service department by phone:
To find out more about the status of your order, please contact us by e-mail. (Please do not call our toll-free number for order statuses as we cannot give you any updates over the phone, we would be happy to assist you via e-mail).
Please note that our customer service center is open from Monday to Friday from 9 a.m. to 5 p.m. (Eastern time), except during statutory holidays.
(If you would like to reach a representative outside of these hours, please send us an e-mail and we will try to respond to your inquiries within 24 hours.)
To reach our customer service department by e-mail: