Lug offers a one-year limited warranty covering manufacturer defects only. Any damages resulting from misuse, abuse or from normal wear and tear, included that caused by airlines or other carriers are not covered under our policy. Defects may include:
- Broken zipper or hardware
- Stitching issues
- Removable strap issues
If your claim falls within the warranty period, please fill out the form here. Accepted warranty claims are eligible for a new product of equal or lesser value to the product under warranty. Only products purchased in the past 30 days directly from Luglife.com are eligible for monetary refund.
***If you experience any difficulties submitting the form, kindly email firstname.lastname@example.org***
Warranty claims are evaluated at Lug's sole discretion and Lug reserves the right to refuse any claim deemed to fall outside of the guidelines above or deemed as abuse or fraudulent. Please allow up to 10 business days for your request to be processed.
Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements, including, but not limited to, the cost of packaging, shipping and applicable taxes.