EQUIPMENT LIMITED WARRANTY (PACKS, BAGS, & LUGGAGE)
JanSport engineers quality, durability, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We'll fix it or if we can't, we'll replace it. We stand by our packs for a lifetime and since we've been making packs since 1967, that's a guarantee you can stand by. WARRANTY REPAIR FORM Please include your name, address, email, and phone number (including area code) with the item, along with a description of the problem. Please fill out the warranty return form and include a copy when you ship the product to be repaired. CLICK HERE FOR THE WARRANTY RETURN FORM
PLASTIC DIGITAL ACCESSORIES LIMITED WARRANTY
Plastic Digital Accessories have a limited one-year warranty in which we will replace or refund covered products. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
JanSport warranties only apply to JanSport products purchased from authorized dealers. All warranties do not apply to any non-JanSport products like a device, even if packaged or sold with the JanSport product, or property carried in or on a JanSport Product. JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
LIMITED EDITION & SPECIAL COLLECTION BAGS AND BACKPACKSBags from limited editions and special collections that can not be repaired, can only be replaced with bags from that same collection if inventory permits. Bags that are not part of a limited edition or special collection can not be replaced by a bag that is.
JanSport Warranty Repair
2321 N Loop Road
Alameda, CA 94502 USA
Hours: Monday – Friday: 8am-4:30pm (CT)
*No drop offs accepted
Attn: JanSport Warranty Services
3260 rue Guenette
Quebec H4S 2G5
Please include your name, address, email and phone number (including area code) with the item along with a description of the problem. Please fill out the warranty return form (Click Here for the Warranty Return Form) and include a copy when you ship the product to be repaired. Products repaired or replaced under warranty will be returned free of charge. This warranty gives you specific legal rights; you may have other rights, which vary from state to state. For more information on JanSport's Warranty, call 1(800)426-9227 in the US or 1(800)501-3054 ext 2567 in Canada.
Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements, including, but not limited to, the cost of packaging, shipping and applicable taxes.