Warranty Certificate

Our luggage is manufactured to a very high standard and undergoes rigorous testing. Our standard 10 year warranty underpins our confidence in the quality of our products.

In the unlikely event that there is a problem with the workmanship or materials then we will replace the luggage under the terms of the warranty with either the same product or, if the product is no longer in our current stock, we will replace it with a product closely matching the original.

Warranty Claims

All warranty claims must be supported by the Warranty Certificate or hang tag and accompanied by proof of purchase such as a till receipt.

Any warranty placed on our products is valid against defects in material and workmanship for the period of the warranty. 

Allowing for reasonable wear and tear, should any fault or defect become apparent during the warranty period, it luggage will endeavour to repair or replace your luggage.

it luggage are unable to take responsibility for damage that may arise due to normal wear and tear, misuse, abuse or mishandling including handling by third parties


Airline baggage handling is the most common cause of damage to luggage. it luggage are not responsible for any damage that occurs whilst the luggage is in transit.

Our product warranty does not affect your statutory rights.

Warranty claims should be reported to 
sales@itluggage.com to determine necessary action.

Please note that warranty claims can take up to 10 business days to complete upon receipt of all warranty information requested. 



Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements, including, but not limited to, the cost of packaging, shipping and applicable taxes.