Since 1877, Hartmann has created products with impeccable construction and quality standards. Rigorous testing combined with outstanding workmanship, fine materials, and innovative designs exemplify this commitment to excellence. A quality warranty is a part of the durability, reliability, and superior service that is intrinsic to Hartmann.
2 Year Limited Warranty – Small Leather Goods (SLG) and Accessory Products
For two years after a Hartmann Small Leather Good (SLG) or Accessory Product is purchased from an authorized Hartmann store or retailer, it is covered by the 2 Year Limited Warranty. The 2 Limited Year Warranty extends to the original purchaser or gift recipient.
Year One of Ownership If a Hartmann Small Leather Good (SLG) or Accessory Product is damaged during the first twelve (12) months of ownership, including damage caused by transit (by airlines for example), wear and tear, and manufacturer defects, Hartmann will cover repair expenses, including shipping costs (ground only) to and from an authorized Repair Center. Damages not covered are damage resulting from abuse, misuse (such as transportation of unusual items), neglect, or cosmetic damage (such as soiled fabrics or leather). Incidental and consequential damages are expressly disclaimed. If it is determined that Hartmann Product is damaged beyond repair, it will be replaced. If the Product is to be replaced and the product is no longer available, Hartmann will substitute a comparable Hartmann product.
Year Two of Ownership For year two, Hartmann will repair defects in materials or workmanship. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or transit damage (by airlines for example). Incidental and consequential damages are expressly disclaimed. The Product owner is responsible for all costs of getting the Product to an authorized Repair Center including, but not limited to, the cost of packaging, shipping and applicable taxes. The authorized Repair Center will determine whether or not the problem is covered by Hartmann’s warranty. If it is covered by Hartmann’s warranty, any repair and the cost of returning the product to you will be at Hartmann’s expense. In those cases where the warranty does not apply, we will promptly provide you with an estimate of any repair and return shipping costs that may be involved. While non-warranty maintenance or repairs on your Product can be performed by any company, Hartmann requires that you use only an authorized Repair Center for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty. Labor charges and damages attributable to work performed by anyone other than an authorized Repair Center are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, and if possible, before clearing customs. This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.
Proof of Purchase
Coverage under the 2 Year Limited Warranty requires a retailer receipt as proof of purchase. The retailer receipt also documents that the product was purchased from an authorized Hartmann store or retailer, as required for warranty coverage.
For repairs outside of the warranty
Please call the Hartmann Customer Service Department at 1-800-331-0613 for information on refurbishment or repairs outside of the warranty.
Authorized Repair Centers
Authorized Repair Centers can be found on this website under “Service and Repair”, or call the Hartmann Customer Service Department at 1-800-331-0613.
Commitment to Excellence
Providing excellent customer service is paramount to Hartmann. You can contact the Customer Service Department at 1-800-331-0613 or email firstname.lastname@example.org. We thank you for choosing Hartmann and look forward to assisting you.
Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements, including, but not limited to, the cost of packaging, shipping and applicable taxes.