This ELLE product is warranted to be free from manufacturing defects in material and workmanship for 10 years from the date of original purchase. If such a defect occurs, upon presentation of proof of purchase, Holiday Luggage will, repair or replace, in their sole discretion, at their option, your product without charge upon presentation of proof of purchase.
This warranty does not cover accidental damage, unreasonable use, normal wear and tear, improper handling or damage caused by a common carrier, loss of use or other consequential damages, nor does it cover repairs attempted by unauthorized persons. If a common carrier damages your product in transit, please submit a claim to the transit company at the place of arrival. Damage caused by carrier is the responsibility of the carrier and must be claimed with that company at the time damage occurs. By not following this procedure, you risk that the damage will not be couvered under transportation company policy.
Before sending in your item, you need to obtain a return authorization number (to be marked on the outside of the shipping package) by E-mail at firstname.lastname@example.org For maintenance or repairs you are responsible for proper packing of the product, all cost of getting the product to and from their Service Centre including, but not limited to, the cost of packaging, shipping and applicable taxes.
Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements, including, but not limited to, the cost of packaging, shipping and applicable taxes.