Roots 10 Year Warranty

This Roots product is warranted to be free from defects in material and workmanship for 10 years from the date of purchase. If such a defect occurs, upon presentation of proof of purchase, please contact customer service at and they will repair or replace, at their option, your product without charge. 

This warranty does not cover accidental damage, unreasonable use, normal wear and tear, improper handling or damage caused by a common carrier, loss of use or other consequential damages, nor does it cover repairs attempted by unauthorized persons. If a common carrier damages your product, contact them immediately to file a claim.

Should you need to return your Roots product, please contact the customer service group at to obtain a return authorization for your repair. All returns should be sent to Holiday, postage or freight prepaid.

Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements, including, but not limited to, the cost of packaging, shipping and applicable taxes.